PRIVACY POLICY

Last Updated: April 10, 2026

ValorX USA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (usa.valorxusa.com), purchase our products, or interact with us in any way.

1. Information We Collect

Personal Information You Provide:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through third-party payment gateways — we do not store card information)

Information Collected Automatically:

  • IP address and browser type
  • Device information (operating system, screen resolution)
  • Pages visited, time spent, and navigation behavior
  • Cookies and similar tracking technologies

2. How We Use Your Information

  • To process and fulfill your orders, including shipping and delivery updates.
  • To communicate with you regarding your orders, warranty claims, and customer support requests.
  • To send promotional emails, newsletters, and product updates (only with your consent — you may opt out at any time).
  • To improve our website, products, and overall user experience.
  • To detect and prevent fraud or unauthorized activity.
  • To comply with legal obligations.

3. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors interact with our site, remember your preferences, and deliver relevant content. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data only with:

  • Shipping & Logistics Partners: To deliver your orders.
  • Payment Processors: To securely process transactions.
  • Marketing Platforms: For email campaigns and analytics (e.g., Google Analytics, Meta Pixel) — only aggregated, non-identifiable data.
  • Legal Authorities: If required by law, regulation, or legal proceedings.

5. Data Security

We implement industry-standard security measures to protect your personal data, including SSL encryption, secure servers, and restricted access controls. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we take every reasonable step to protect your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order processing, warranty support, and legal compliance. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us.

8. Third-Party Links

Our website may contain links to external sites such as Amazon, social media platforms, and review sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before sharing any information.

9. Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such data, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, please contact us:

ValorX USA
Email: support@valorxusa.com
Website: usa.valorxusa.com